OrgLab - Research Pillars
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Artificial Intelligence & the Future of Work
Artificial Intelligence & the Future of Work
OrgLab studies the evolving role of Artificial Intelligence in reshaping workforce and organizational processes. Through interdisciplinary studies - from qualitative fieldwork to quantitative modeling - we investigate how AI use transforms job profiles, skill requirements, and organizational structures. By critically examining both the benefits and unintended consequences, our research provides a nuanced foundation for evidence-based strategies in the rapidly changing landscape of work.
In the era of remote work and virtual teams, OrgLab analyzes the organizational impact of innovative coordination mechanisms and digital collaboration frameworks. We examine how organizations, platforms, and ecosystems leverage technology for distributed decision-making, knowledge sharing, and agile responsiveness. Our goal is to produce actionable insights on designing more effective and resilient intra and inter-organizational networks.
Coordination &
Digital Collaboration
Coordination &
Digital Collaboration
Innovation &
Digital Ecosystems
Innovation &
Digital Ecosystems
OrgLab’s exploration of innovation focuses on how emerging technologies are propelling new business models. We analyze how digital strategies reshape design and behavioral dynamics within organizations. By combining theories from organization studies, sociology, and information systems, we develop a holistic perspective on fostering sustainable, innovation-driven growth for enterprises, public institutions, and beyond.
Complex systems demand robust analytical tools. OrgLab utilizes advanced computational modeling and simulation to study organizational dynamics, optimize decision-making, and refine structural design. This pillar integrates empirical evidence and scenario-based experimentation to capture the interplay between human behavior, technology, and governance. The resulting insights support data-driven transformations that help organizations succeed in unpredictable, rapidly evolving environments.
Trustworthy Tech. &
Governance
Trustworthy Tech. &
Governance
Publications
Publications
2025
Crowston, K., Bolici, F., (2025) Deskilling and upskilling with generative AI systems. To be Published in Proceedings of iConference 2025
2024
Bolici, F., A. Varone and G. Diana (2024). To Ban, or Not to Ban, this is the D(AI)lemma: an Analysis of Ecosystem Landscapes. Lecture Notes in Information Systems and Organization, Digital (Eco) Systems and Societal Challenges. ISBN 978-3-031-75586-6
Bolici, F., Acciarini, C., Marchegiani, L., & Pirolo, L. (2024). Innovation diffusion in tourism: how information about blockchain is exchanged and characterized on twitter. The TQM Journal, 36(9), 255-279.
Bolici, F., A. Varone and G. Diana (2024). From a Task-Centered Approach to Interdependent Activities: Revealing Gaps in Generative AI Research on Coordination and Cooperation. To be published in Proceedings of XXI Conference of ItAIS – Piacenza, Italy.
Bolici, F., A. Varone and G. Diana (2024). Unpopular Policies, Ineffective Bans: Lessons Learned from ChatGPT Prohibition in Italy. Proceedings of ECIS 2024 – Cyprus. ISBN: 978-1-958200-10-0
Bolici, F., A. Varone and G. Diana (2024). Banning Disruptive Technologies: How Does the Public Opinion Respond? An Explorative Study. Proceedings of EURAM 2024 – Bath, United Kingdom. ISBN 978-2-9602195-6-2.
Other Selected Publications
Bolici, F., G. Diana and A. Varone (2023). From Process-Users to Process-Codesigners: A Framework for Inter-Organizational Process Design in Complex Domains. Proceedings of AIDEA 2023 – Salerno, Italy, ISBN: 978-88-947839-0-2.
Dalle, J. M., David, P. A., Rullani, F., & Bolici, F. (2022). The interplay between volunteers and firm’s employees in distributed innovation: emergent architectures and stigmergy in open source software. Industrial and Corporate Change, 31(6), 1358-1386.
Cuel, R., Virili, F., Ghiringhelli, C., & Bolici, F. (2021). An emerging digital ecosystem: Blockchain competence certification networks. In Exploring Innovation in a Digital World: Cultural and Organizational Challenges (pp. 50-61). Springer International Publishing.
Acciarini, C., Bolici, F., Diana, G., Marchegiani, L., & Pirolo, L. (2021). Blue ocean or dry desert? Blockchain and bitcoin impact on tourism industry. In Do Machines Dream of Electric Workers? Understanding the Impact of Digital Technologies on Organizations and Innovation (pp. 85-98). Cham: Springer International Publishing.
Crowston, K., & Bolici, F. (2020). Impacts of the Use of Machine Learning on Work Design. In Proceedings of the 8th International Conference on Human-Agent Interaction (pp. 163-170).
Riccardo, F., Bolici, F., Fafangel, M., Jovanovic, V., Socan, M., Klepac, P., ... & Suk, J. E. (2020). West Nile virus in Europe: after action reviews of preparedness and response to the 2018 transmission season in Italy, Slovenia, Serbia and Greece. Globalization and health, 16, 1-13.
Crowston, K., & Bolici, F. (2019). Impacts of machine learning on work. Proceedings of the 52nd Hawaii International Conference on System Sciences
Dente, M. G., Riccardo, F., Bolici, F., Colella, N. A., Jovanovic, V., Drakulovic, M., ... & Kekelidze, A. (2019). Implementation of the One Health approach to fight arbovirus infections in the Mediterranean and Black Sea Region: Assessing integrated surveillance in Serbia, Tunisia and Georgia. Zoonoses and Public Health, 66(3), 276-287.
Bolici, F., & Colella, N. A. (2018). How to Design Citizen-Science Activities: A Framework for Implementing Public Engagement Strategies in a Research Project. In Organizing for Digital Innovation: At the Interface Between Social Media, Human Behavior and Inclusion (pp. 149-162). Cham: Springer International Publishing
Ceccarelli, M., Cafolla, D., Carbone, G., Russo, M., Cigola, M., Senatore, L. J., ... & Porcelli, M. (2017). HeritageBot service robot assisting in cultural heritage. In 2017 First IEEE International Conference on Robotic Computing (IRC) (pp. 440-445). IEEE.
Crowston, K., Osterlund, C. S., Howison, J., & Bolici, F. (2017). Work features to support stigmergic coordination in distributed teams. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 14409). Briarcliff Manor, NY 10510: Academy of Management.
Bolici, F., Howison, J., and Crowston, K. (2016). Stigmergic coordination in FLOSS development teams: Integrating explicit and implicit mechanisms. Cognitive Systems Research, 38, 14-22.
Bolici, F., Howison, J., & Crowston, K. (2009). Coordination without discussion? Socio-technical congruence and Stigmergy in Free and Open Source Software projects. In Socio-Technical Congruence Workshop in conj Intl Conf on Software Engineering, Vancouver, Canada
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