Lesson on “Organization Design – how to plan & manage activities and behavior” by Prof. Francesco Bolici at the Master Degree in Product-Service System Design @ Scuola di Design – Politecnico di Milano.
Through a practical exercise, students experienced and tested a set of theoretical conpects as: dividison of labour, coordination, leadership and the importance of prototyping.
Focusing on complementarities and overlapping areas between Organization Design and User Experience Design. We discussed some aspects of Complex Systems, and different methodologies and tools as Business Process Modeling (BPMN 2.0) and Social Network Analysis (Gephi).
Thanks for the invitation!